Question11       Question12        
                 
Response Frequency Percent Mean: 3.97 Response Frequency Percent Mean: 3.79  
A 31
9.20
  A 38
11.28
   
B 28 8.31   B 30 8.90    
C 42 12.46   C 53 15.73    
D 49 14.54   D 52 15.43    
E 181 53.71   E 158 46.88    
   
 
     
 
   
Missing 6 1.78   Missing 6 1.78    
Question13       Question14        
                 
Response Frequency Percent Mean: 1.90 Response Frequency Percent Mean: 3.75  
A 156
46.29
  A 42
12.46
   
B 98 29.08   B 36 10.68    
C 51 15.13   C 43 12.76    
D 17 5.04   D 50 14.84    
E 12 3.56   E 159 47.18    
   
 
     
 
   
Missing 3 0.89   Missing 7 2.08    
Question15       Question16        
                 
Response Frequency Percent Mean: 3.83 Response Frequency Percent Mean: 2.27  
A 36
10.68
  A 115
34.12
   
B 35 10.39   B 92 27.30    
C 45 13.35   C 73 21.66    
D 51 15.13   D 23 6.82    
E 166 49.26   E 28 8.31    
   
 
     
 
   
Missing 4 1.19   Missing 6 1.78    
Question17       Question18        
                 
Response Frequency Percent Mean: 2.47 Response Frequency Percent Mean: 1.99  
A 96
28.49
  A 108
32.05
   
B 92 27.30   B 139 41.25    
C 73 21.66   C 50 14.84    
D 32 9.50   D 10 2.97    
E 38 11.28   E 12 3.56    
   
 
     
 
   
Missing 6 1.78   Missing 18 5.34    
Question19       Question20        
                 
Response Frequency Percent Mean: 1.95 Response Frequency Percent Mean: 1.78  
A 21
6.23
  A 66
19.58
   
B 260 77.15   B 212 62.91    
C 1 0.30   C 2 0.59    
D 0 0.00   D 0 0.00    
E 2 0.59   E 1 0.30    
 
               
Missing 53 15.73   Missing 56 16.62